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Contact Chatcove support

Email hello@chatcove.app. We reply to every email.

What to include

Section titled "What to include"

A few details save a round of questions:

  1. What you were trying to do, and what happened instead. Quote any error title the app showed.
  2. Your Chatcove version. Find it under Chatcove > About Chatcove in the menu bar, or in Settings under Updates ("You are on version ...").
  3. Your macOS version (Apple menu, About This Mac).
  4. Your iPhone model and iOS version (Settings, General, About on the phone).
  5. The reference code of your problem report, if you sent one. See below.

Please do not send your iPhone backup password or your license key in the email. If we need to look up your purchase, we will ask for the address you bought with.

The fastest route: a problem report

Section titled "The fastest route: a problem report"

If the app showed an error, send a problem report: Help > Report a Problem..., Report a problem in Settings, or Send report on the error card. You see exactly what will be sent before anything leaves your Mac. It never includes your messages, contacts or media. After sending, the dialog shows a reference code such as CC-7F3K9Q; mention it in your email so we can find the report.

How it works: send a problem report.

Refunds and licenses

Section titled "Refunds and licenses"

Before you write

Section titled "Before you write"

Many questions are answered in the FAQ and on the error reference.