Chatcove FAQ: answers to the questions we get most
Short answers to the questions people email us about. Everything Chatcove does stays on your Mac.
Do I have to connect my iPhone every time?
Section titled "Do I have to connect my iPhone every time?"No. The cable is needed only while Chatcove makes the backup. Reading, searching and exporting work from that backup on the Mac, with the phone unplugged. See how the local backup works.
Why does Chatcove need an encrypted backup?
Section titled "Why does Chatcove need an encrypted backup?"WhatsApp is only included in an encrypted iPhone backup. Chatcove sets a strong password for you and saves it on this Mac. Details: what the backup password is.
I forgot my iPhone backup password. What now?
Section titled "I forgot my iPhone backup password. What now?"Reset it on the iPhone with Reset All Settings. It removes the backup password without deleting your data or messages. Then back up again in Chatcove. Follow the forgot-password steps.
Chatcove says the saved password does not match. Why?
Section titled "Chatcove says the saved password does not match. Why?"The iPhone's backup password changed after Chatcove saved it, often after a phone reset or a password set in Finder or on another computer. See saved password does not match.
My iPhone is not detected. What should I check?
Section titled "My iPhone is not detected. What should I check?"Use a cable that carries data, plug it straight into the Mac, unlock the phone and tap Trust when asked. Then follow iPhone not detected.
The backup is slow. Is it stuck?
Section titled "The backup is slow. Is it stuck?"Probably not. A first backup usually takes 10 to 60 minutes, depending on how much is on the iPhone, and it can sit quiet for several minutes after the passcode. Keep the phone unlocked and plugged in. Later backups usually transfer only what changed and are much faster. See backup stuck or slow.
What does the free trial let me do?
Section titled "What does the free trial let me do?"Everything except unlimited export, with no time limit: back up, read, search and view media. Exporting is capped at 3 exports in total, one chat each, with a watermark line. See pricing and the trial.
What does Chatcove cost?
Section titled "What does Chatcove cost?"$9 USD, paid once. No subscription and no account. One license works on up to 2 Macs. See pricing.
How do I move my license to a new Mac?
Section titled "How do I move my license to a new Mac?"On the old Mac, open Settings and click Remove license, then activate with the same key on the new one. If the old Mac is gone, email hello@chatcove.app. See activate and move.
Can I get my money back?
Section titled "Can I get my money back?"Yes. There is a 30-day money-back guarantee: email hello@chatcove.app within 30 days of buying. See refunds.
Which Macs does it run on?
Section titled "Which Macs does it run on?"Apple Silicon Macs (M1 or later) on macOS 12 Monterey or later. Intel Macs are not supported. See requirements.
Does it work with WhatsApp Business?
Section titled "Does it work with WhatsApp Business?"No. Chatcove reads the regular WhatsApp app only. See WhatsApp not found.
Does anything leave my Mac?
Section titled "Does anything leave my Mac?"No chat content ever does. Chatcove makes three kinds of network request: the licence check, the update check, and a problem report, which is sent only when you click Send report. See privacy.
Is Chatcove affiliated with WhatsApp?
Section titled "Is Chatcove affiliated with WhatsApp?"No. Codama makes Chatcove independently. WhatsApp and Meta have no part in it.
Something else is wrong. How do I reach you?
Section titled "Something else is wrong. How do I reach you?"Send a problem report from the app, or email hello@chatcove.app. We reply to every email. See contact.